What Do You Enjoy Most About Your Role
The variety of my work particularly the interaction with members of distressed Schemes seeking to help them understand what has happened and winning over their trust.
Interests Outside of Work
For the past 9 years, I have been volunteering with Ella’s Home, a charity that works with survivors of human trafficking and domestic abuse. I support their Finance Director in the reconciling of the accounts and reporting on income.
Top Achievement To Date
Against my better judgement, climbing Sydney Harbour Bridge in 2025 and loving it.
Pauline Miller
Team Support
Pauline joined Pi in 2011 and plays a key role in supporting both the Trusteeship and Trustee Executive Services (TES) teams.
For the Trusteeship team, she provides comprehensive administrative support across a number of Regulator appointments. This includes handling member queries via phone, email and post. A significant part of her role involves processing adviser invoices and managing the Scheme bank accounts, helping to ensure accurate financial administration and smooth day-to-day operations.
Within the TES team, Pauline is responsible for managing all invoicing for a large multi-employer Scheme, maintaining efficient and accurate billing processes. She also serves as Secretary to Pi’s Governance and Compliance Committee, which oversees the delivery of the firm’s Sole Trustee appointments, supporting effective governance and regulatory compliance.
